Billing and Insurance
Cost of Services
The cost of services at Twin Cities Therapy and Counseling depends on your health insurance plan. Mental health care is covered similarly to other medical services. We submit claims directly to your insurance provider, and you are responsible for any applicable copays and deductibles.
Insurance
Our office works with most insurance plans and is in-network with providers such as Blue Cross/Blue Shield, UCare, Medica, HealthPartners, United Healthcare, and more. Contact us via phone or message to confirm if we are in-network with your plan.
For individuals without insurance, Twin Cities Therapy and Counseling offers services at rates based on the specific services provided. Please reach out to our office for more details.
Pay My Bill
We make payment simple by automatically processing charges using the card you have on file.
Prefer to pay online? Log in to your Client Portal to manage your payments.
If you need an alternative payment option, we also accept cash or checks. Please contact our Billing Department at 612-202-8703 to make arrangements.
Cancellation Policy
If you miss a scheduled therapy appointment without providing at least 24 hours’ notice or arrive more than 15 minutes late, you may be charged a no-show fee.
Insurance
Use your insurance. Or not.
We are in-network with most major insurance providers – and we offer competitive self pay rates. No waitlists. No searching through outdated directories.
It’s mental healthcare, without the hassles.
*Coverage is subject to beneficiary’s specific health plan.
Billing FAQ
We know that understanding medical billing and health insurance can feel overwhelming. Below, you’ll find answers to some of the most common questions we receive. If you have additional questions, please don’t hesitate to contact our office at 612-202-8703.
How much will my sessions cost?
The cost of services at Twin Cities Therapy and Counseling depends on your health insurance plan. Mental health care is covered similarly to other medical services. We submit claims directly to your insurance provider, and you are responsible for any applicable copays and deductibles. To get an estimate of your out-of-pocket costs, or to inquire about our private pay rates, please contact our office at 612-202-8703 and have your health insurance information ready.
Do you accept Health Insurance?
Twin Cities Therapy and Counseling is an in-network provider for many insurance companies, including:
- Blue Cross Blue Shield (BCBS, BCBSMN)
- Medica
- Optum
- UCare
- United Medical Resources (UMR)
- United Behavioral Health (UBH)
- United Healthcare (UHC)
Please note that not every therapist at Twin Cities Therapy and Counseling is in-network with all of the above insurance companies. To ensure you’re matched with a provider covered by your plan, please contact our office. We’re happy to help find the right fit for you.
If your insurance provider is not listed above, you may still be able to use your “out-of-network” benefits. To confirm coverage, contact your insurance provider using the phone number on your insurance card. You may need to provide our NPI# (1104564145) during the inquiry.
How do I pay for my appointments?
Twin Cities Therapy and Counseling accepts cash, check, and all major credit cards.
If you are using insurance, Twin Cities Therapy and Counseling will submit a claim to your insurance provider for the cost of your appointment. Within 1-6 weeks (depending on your insurance company), both you and our office will receive an Explanation of Benefits (EOB). This document outlines the amount paid by your insurance, any discounts applied to our standard rate, and the remaining balance, if any, for which you are responsible.
Once the EOB is processed, our office will charge the credit card you have on file for any balance due. Charges are processed on Mondays for outstanding amounts. Please note that Twin Cities Therapy and Counseling does not issue regular invoices; instead, you can rely on your EOB for a detailed breakdown of charges.
To review and pay your outstanding balance before your card is charged, you may log into your Client Portal between Friday and Sunday evening.
If you have any questions about your bill or need to update your billing or insurance information, please contact our office at 612-202-8703 or email us at admin@tctca.com.
Is there a fee for cancelling my appointment?
At Twin Cities Therapy and Counseling, we value both your time and your therapist’s. If you need to cancel or reschedule an appointment, we kindly ask that you provide as much notice as possible. If you cancel with less than 24 hours’ notice or arrive more than 15 minutes late, a cancellation fee may apply.