Accessibility and Non-Discrimination

We are taking steps to make TCTCA.com accessible to people with physical impairments.  If you use a screen reader or other adaptive equipment to access the Internet, please email us at admin@tctca.com about how we can make twincitiestherapyandcounseling.com easier to use.

Nondiscrimination in health programs and activities

Twin Cities Therapy and Counseling Associates complies with applicable federal civil rights laws (including Section 1557 of the Affordable Care Act) and does not discriminate on the basis of race, color, national origin, age, disability, gender identity or sex. TCTCA does not exclude people or treat them differently because of race, color, national origin, age, disability, gender identity or sex. TCTCA:

  • provides free aids and services to people with disabilities to communicate effectively with us, such as:
    • qualified sign language interpreters, and
    • written information in other formats (large print, audio, accessible electronic formats, other formats)
  • provides free language services to people whose primary language is not English, such as:
    • qualified interpreters, and
    • information written in other languages.

If you need these services, ask a member of your care team.

Filing a grievance

If you believe that Twin Cities Therapy and Counseling Associates has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, gender identity or sex, you can file a grievance in person, by mail, or email.

Email: admin@tctca.com

In-Person/Mail: 5861 Cedar Lake Rd., St. Louis Park,  MN 55416

Filing a civil rights complaint

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services

200 Independence Avenue, SW Room 509F, HHH Building

Washington, D.C. 20201

1-800-368-1019, 800-537-7697 (TDD)

 

Complaint forms are available at https://www.hhs.gov/ocr/office/file/index.html.

Request free language services

For language assistance services at no cost to you, call 612-202-8703 or email: admin@tctca.com.

Spanish: ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 612-202-8703 por email: admin@tctca.com.

Hmong: LUS CEEV: Yog tias koj hais lus Hmoob, cov kev pab txog lus, muaj kev pab dawb rau koj. Hu rau 612-202-8703 or email: admin@tctca.com.

German: ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: 612-202-8703 or email: admin@tctca.com.

French: ATTENTION : Si vous parlez français, des services d’aide linguistique vous sont proposés gratuitement. Appelez le 612-202-8703 or email: admin@tctca.com.